Shipping policy

At RUVQELORA™, we believe that a great customer experience begins from the moment an order is placed.

This Shipping Policy explains how we process, prepare, and deliver your purchases while maintaining transparency throughout the shipping journey.

Our Shipping Approach

RUVQELORA™ is dedicated to providing thoughtfully designed products with a reliable and efficient delivery experience.

To improve fulfillment efficiency and ensure products reach customers smoothly, orders may be processed and shipped through our own facilities or trusted fulfillment partners depending on inventory availability and delivery destination.

This approach allows us to:

Provide customers with practical and well-designed products
Maintain efficient fulfillment processes
Reduce unnecessary storage and improve delivery flexibility
Support a more streamlined supply chain

We appreciate your understanding as we work to provide a convenient and dependable shopping experience.

1. Order Processing & Shipping Costs

Every order goes through careful review and preparation before shipment.

Processing Time

Orders are typically processed within:

1–3 business days after payment confirmation.

During high-demand periods, holidays, or promotional events, processing times may require additional time.

Shipping Fees

Available shipping costs will be displayed during checkout.

Shipping fees may vary depending on:

Delivery destination
Selected shipping method
Order details

Any applicable shipping charges will be clearly shown before completing your purchase.

2. Estimated Delivery Time

Delivery times depend on the destination, shipping method, and fulfillment arrangements.

Estimated delivery time:

Region	Estimated Delivery Time
United States	7–12 business days
Canada / United Kingdom / Australia	10–18 business days
Other International Locations	14–25 business days

Please note that estimated delivery times begin after the order has been shipped.

Factors such as carrier delays, customs inspections, weather conditions, or peak shipping seasons may affect actual delivery times.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.

Please note:

Tracking information may require some time to update after shipment
Initial tracking delays do not necessarily indicate a delivery problem
Delivery progress can be monitored through the tracking information provided

If you have questions about your shipment status, please contact our support team.

Email:
service@ruvqelo.com

4. International Shipments & Customs

For international orders, shipments may be subject to customs procedures depending on the destination country.

Customers should understand that:

Import duties, taxes, or customs fees may apply based on local regulations
Any applicable customs charges are the responsibility of the customer
Customs processing times may affect final delivery schedules

RUVQELORA™ works to provide accurate shipping information but cannot control delays caused by customs authorities or local regulations.

5. Order Changes or Cancellations

We begin processing orders promptly to ensure efficient delivery.

If you need to request an order change or cancellation, please contact us as soon as possible after placing your order.

Requests should include:

Order number
Requested change details
Customer information

Once an order has entered fulfillment or shipment processing, changes or cancellations may no longer be possible.

Customer Support Email:
service@ruvqelo.com

6. Lost or Damaged Packages

We want every order to arrive safely.

Damaged Packages

If your order arrives damaged, please contact us with:

Order number
Photos of the damaged package or product
Description of the issue

Our team will review the information and provide an appropriate solution.

Lost Shipments

If a package is confirmed lost during transit, please contact our customer support team.

We will work with the shipping provider and assist in resolving the issue.

Customer Support Information

For shipping questions or delivery assistance, please contact:

Brand Name:
RUVQELORA™

Legal Company Name:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.