At RUVQELORAโข, we are committed to providing a reliable and customer-friendly shopping experience.
This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, replacements, or refunds for eligible purchases made through our website.
1. Return Eligibility
Customers may request a return within 30 calendar days after receiving the order.
To be eligible for a return, the item must meet the following requirements:
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The product must be unused and in its original condition
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Original packaging, accessories, and included materials should be preserved
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Proof of purchase, such as an order confirmation or receipt, must be provided
Items that do not meet these conditions may not qualify for return approval.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@ruvqelo.com
Please include:
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Order number
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Product name
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Reason for return
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Supporting photos or information when applicable
After reviewing your request, our team will provide return instructions if your request is approved.
Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is:
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Damaged during transit
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Defective
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Missing components
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Different from the product ordered
Please contact us promptly with your order details and relevant photos.
We will review the situation and provide an appropriate solution, which may include replacement assistance, refund support, or another resolution depending on the circumstances.
4. Items Not Eligible for Return
Certain products may not be eligible for return, including:
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Customized or personalized products
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Products that have been used or altered
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Gift cards
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Clearance or promotional items where return restrictions were clearly stated
If you are unsure whether your item qualifies for return, please contact our support team before submitting your request.
5. Exchanges
If you would like to exchange an item, please contact our customer service team first.
In most cases, the exchange process includes:
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Returning the original eligible product according to our return instructions
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Confirming the return approval
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Placing a new order for the replacement item
This process helps ensure accurate and efficient order handling.
6. International Orders
For customers purchasing from regions with applicable consumer protection regulations, additional return or cancellation rights may apply according to local laws.
Eligible items must generally meet the following conditions:
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The product remains unused
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Original packaging is maintained
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Proof of purchase is available
These rights apply in addition to our standard return terms where required.
7. Refund Process
Once a returned item is received and inspected, we will send a confirmation regarding the refund status.
Approved refunds will be:
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Issued to the original payment method
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Processed after return approval
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Completed within approximately 5โ10 business days after approval
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
If you have not received your refund after the expected processing period, please contact us:
Email:
service@ruvqelo.com
8. Return Shipping Information
Please contact RUVQELORAโข customer support before sending any return.
After your return request is approved, our team will provide the appropriate return instructions and destination information.
Do not send returns directly to our business registration address unless specifically instructed by our support team.
Customer Support
For questions regarding returns, refunds, or order assistance, please contact:
Brand Name:
RUVQELORAโข
Legal Company Name:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.
Email:
service@ruvqelo.com
Phone:
+86 18664553417
Business Address:
Room 223, 1st Floor, No. 752, Sanwei Road, Shangcheng District, Hangzhou City, Zhejiang Province, China
RUVQELORAโข is owned and operated by Hangzhou Qihang Zhixing Technology Service Co., Ltd.
We are dedicated to making the return and refund process clear, fair, and convenient for every customer.