Terms of Service

Last Updated: October 7, 2026

Welcome to RUVQELORA™.

These Terms of Service (“Terms”) describe the rules, conditions, and responsibilities that apply when you access or use our website, purchase our products, or interact with any services provided through our online store.

Throughout these Terms, the words “we,” “us,” and “our” refer to RUVQELORA™, owned and operated by Hangzhou Qihang Zhixing Technology Service Co., Ltd.

By visiting our website or using our services, you agree to comply with these Terms. If you do not agree with these Terms or our Privacy Policy, please discontinue use of our website.

1. Account Information & Website Access

By using our website, you confirm that:

  • You meet the legal age requirements in your location

  • The information you provide is accurate and complete

  • You are authorized to use any payment methods submitted during checkout

Certain features may require personal information, including:

  • Name

  • Email address

  • Shipping information

  • Payment details

You are responsible for maintaining the accuracy of your account information and protecting any account credentials associated with your use of our services.

2. Product Information

We make every effort to ensure product descriptions, images, specifications, and pricing information are accurate.

However, differences may occur due to:

  • Screen settings

  • Device display variations

  • Manufacturing characteristics

Product availability, descriptions, prices, and specifications may be updated periodically. RUVQELORA™ reserves the right to modify, replace, or discontinue products when necessary.

3. Orders and Purchase Confirmation

When you submit an order through our website, you are requesting to purchase the selected products.

RUVQELORA™ reserves the right to:

  • Accept or decline orders

  • Verify payment information

  • Cancel orders affected by errors or unusual activity

An order is considered confirmed only after successful payment processing and order confirmation.

Please carefully review your order details before completing checkout. Once an order enters processing, modifications or cancellations may not always be available.

Products purchased through our website are intended for personal use unless otherwise authorized.

4. Pricing and Payment

Product prices, promotions, and discounts may change without prior notice.

The final price charged will be the amount displayed during checkout.

Depending on your location, additional charges such as taxes, duties, or shipping fees may apply.

By completing a purchase, you agree to provide accurate payment information.

Payments are processed through secure payment providers, and RUVQELORA™ does not store complete payment card details.

5. Shipping and Delivery

Shipping information, estimated delivery times, and related details are provided through our Shipping Policy.

Delivery estimates may be affected by factors outside our control, including:

  • Carrier delays

  • Customs procedures

  • Weather conditions

  • Other unexpected transportation issues

For complete shipping details, please review our Shipping Policy.

6. Intellectual Property Rights

All content displayed on the RUVQELORA™ website, including:

  • Brand elements

  • Logos

  • Images

  • Product descriptions

  • Website designs

  • Text content

is owned by RUVQELORA™ or its authorized partners and is protected by applicable intellectual property laws.

You may use website content only for personal and non-commercial purposes. Any unauthorized copying, distribution, modification, or commercial use is prohibited.

7. Third-Party Services and Links

Our website may include links, applications, or services provided by third parties.

RUVQELORA™ does not control and is not responsible for:

  • Third-party website content

  • External service availability

  • Third-party privacy practices

Your use of third-party services is subject to their own terms and policies.

8. Customer Feedback

If you provide comments, suggestions, reviews, or other feedback, you grant RUVQELORA™ permission to use such feedback for business improvement and service development.

You confirm that any feedback submitted:

  • Does not violate third-party rights

  • Does not contain unlawful content

  • Is provided with appropriate authorization

9. Errors and Information Updates

Although we aim to maintain accurate website information, occasional errors may occur.

RUVQELORA™ reserves the right to:

  • Correct inaccurate information

  • Update product details

  • Adjust pricing information

  • Cancel orders affected by incorrect information

We will make reasonable efforts to provide accurate and updated information.

10. Prohibited Activities

You agree not to use our website or services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property rights

  • Upload harmful or malicious content

  • Attempt unauthorized access to website systems

  • Collect customer information improperly

  • Conduct fraudulent activities

  • Interfere with website security or operation

Violation of these Terms may result in restricted access or termination of service.

11. Suspension or Termination

RUVQELORA™ may restrict or terminate access to our website or services if necessary, including situations involving:

  • Violation of these Terms

  • Fraudulent activity

  • Security risks

  • Misuse of our services

Termination does not remove responsibilities or obligations that existed before termination.

12. Service Disclaimer

Our website and products are provided based on available information and current services.

While we work to maintain reliable service, RUVQELORA™ does not guarantee that:

  • Website access will always be uninterrupted

  • All information will always be error-free

  • Services will always be available without interruption

13. Limitation of Liability

To the extent permitted by applicable law, RUVQELORA™ and its related parties shall not be responsible for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

14. Indemnification

You agree to protect and hold harmless RUVQELORA™, its owners, employees, partners, and affiliates from claims, damages, or expenses resulting from:

  • Your misuse of our services

  • Your violation of these Terms

  • Your violation of applicable laws or third-party rights

15. Governing Law

These Terms shall be interpreted according to applicable laws and regulations.

Any disputes arising from these Terms or your use of our services shall be handled according to applicable legal procedures.

16. Changes to These Terms

RUVQELORA™ may update these Terms periodically to reflect changes in our services, policies, or legal requirements.

Updated versions will be posted on this page. Continued use of our website after changes are published means you accept the revised Terms.

17. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Brand Name:
RUVQELORA™

Legal Company Name:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.

Business Address:
Room 223, 1st Floor, No. 752, Sanwei Road, Shangcheng District, Hangzhou City, Zhejiang Province, China

Email:
service@ruvqelo.com

Phone:
+86 18664553417

RUVQELORA™ is owned and operated by Hangzhou Qihang Zhixing Technology Service Co., Ltd.