Last Updated: October 7, 2026

At RUVQELORA™, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, place an order, communicate with our team, or use our services.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide a secure, efficient, and personalized shopping experience.

Information You Provide

When you interact with RUVQELORA™, we may collect information such as:

• Placing an order

• Contacting customer support

• Subscribing to newsletters or promotional updates

• Requesting information about our products or services

The information collected may include:

• Full name

• Email address

• Phone number

• Shipping and billing information

• Order details

• Payment information processed through secure payment providers

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system details

• Website usage activity

• Cookie and similar tracking technology data

This information helps us improve website performance and provide a better customer experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Order Processing

To:

• Confirm and manage purchases

• Process payments

• Arrange product fulfillment

• Provide shipping updates and order notifications

Customer Experience Improvement

To:

• Improve website functionality

• Understand customer preferences

• Enhance product recommendations and services

Communication

To:

• Respond to customer questions

• Provide support assistance

• Send updates, promotions, or newsletters when permission has been provided

Security Protection

To:

• Detect suspicious activity

• Prevent unauthorized transactions

• Maintain a safe shopping environment

3. Protection of Your Information

We take reasonable measures to protect your personal information.

Our security practices include:

• Using secure payment processing systems

• Limiting access to personal information to authorized personnel

• Applying appropriate technical safeguards to protect customer data

RUVQELORA™ does not store complete credit card information after payment processing is completed. Payment details are handled by secure payment service providers.

4. Information Sharing With Third Parties

RUVQELORA™ does not sell, rent, or trade your personal information.

We may share limited information with trusted service providers that help us operate our business, including:

• Payment processing providers

• Shipping and fulfillment partners

• Website service providers

• Customer support tools

These providers only receive information necessary to perform their services.

Advertising and Marketing Services

We may use trusted advertising partners that use technologies such as cookies or similar tools to provide relevant content or advertisements.

These partners operate according to their own privacy policies and may provide options for managing personalized advertising preferences.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve browsing and shopping experiences.

Cookies may help us:

Essential Cookies

Support important website functions, including:

• Shopping cart operation

• Checkout functionality

• Account-related features

Performance Cookies

Help us understand website usage and improve performance.

Marketing Cookies

Allow us to provide more relevant content and promotional experiences.

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functions.

6. Third-Party Websites

Our website may contain links to external websites or services.

RUVQELORA™ is not responsible for the privacy practices, security standards, or content of third-party websites.

We recommend reviewing the privacy policies of any external websites before providing personal information.

7. California Privacy Rights

Where applicable, RUVQELORA™ respects privacy requirements under California privacy regulations.

Customers may have the right to:

• Request access to personal information

• Request corrections to inaccurate information

• Request information about how data is used

• Manage marketing communication preferences

Our Privacy Policy remains available through our website, and updates will be posted on this page when changes are made.

8. Children’s Privacy

RUVQELORA™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to remove such information.

Parents or guardians may contact us regarding privacy concerns involving a child’s information.

9. Data Security Events

We take reasonable precautions to protect customer information.

In the unlikely event of a security incident affecting personal information, we will evaluate the situation and take appropriate actions, including notification where required by applicable laws.

10. Email Communications

We may use your email address for:

• Order confirmations

• Shipping notifications

• Customer service communication

• Promotional messages when you choose to receive them

Marketing emails will include an option to unsubscribe.

You may stop receiving promotional communications at any time by following the unsubscribe instructions provided in the email.

11. Your Privacy Choices

You may:

• Request updates or corrections to your personal information

• Choose whether to receive marketing communications

• Adjust cookie preferences through your browser settings

For privacy-related requests, please contact our customer support team.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

RUVQELORA™

Legal Company Name:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.

Business Address:
Room 223, 1st Floor, No. 752, Sanwei Road, Shangcheng District, Hangzhou City, Zhejiang Province, China

Phone:
+86 18664553417

Email:
service@ruvqelo.com

RUVQELORA™ is owned and operated by Hangzhou Qihang Zhixing Technology Service Co., Ltd.