FAQ

How do I place my order?

Ordering from RUVQELORA™ is simple and secure. Follow these steps to complete your purchase:

1. Add Products to Your Cart

Browse our products, select your preferred options, and click “Add to Cart” when you are ready.

2. Proceed to Checkout

Open your shopping cart and select “Checkout” to continue.

You may complete your purchase through the available payment options during checkout.

3. Enter Customer Information

You will be asked to provide your:

  • Email address

  • Full name

  • Shipping address

Please ensure all details are accurate to avoid delivery delays.

4. Review Shipping Information

Confirm your delivery details and select your preferred shipping method before continuing.

5. Complete Payment

Enter your payment information and review your order details. Once everything is confirmed, click “Complete Order”.

After successful payment, you will receive an order confirmation email containing your purchase details.

If you experience any issues during checkout, please contact our support team at:

Email: service@ruvqelo.com

What should I do if my order arrives with missing or incorrect items?

If your package contains missing products, incorrect items, or a shipping mistake, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Supporting photos when applicable

Our customer service team will review your request and provide an appropriate solution, including replacement assistance when necessary.

Contact Email:
service@ruvqelo.com

How can I confirm that my order was successfully placed?

Once your order has been completed, you will receive a confirmation email with:

  • Order number

  • Purchased items

  • Order summary

  • Customer details

If you do not receive your confirmation email, please check your spam or junk folder. You may also contact our support team for assistance.

Can I modify my order after placing it?

If you need to update your order information, please contact us as soon as possible after placing your order.

Please include your order number and the requested changes. Our team will review whether adjustments can be made before order processing begins.

Email: service@ruvqelo.com

How do I add products to my shopping cart?

To add an item:

  1. Visit the product page.

  2. Select your preferred options if available.

  3. Click “Add to Cart.”

  4. Continue shopping or proceed to checkout.

Your selected products will remain saved in your shopping cart until you complete your purchase.

How can I view my shopping cart?

You can view your selected products by clicking the Cart icon located in the website navigation area.

From your cart page, you can:

  • Review selected items

  • Adjust quantities

  • Remove products

  • Continue to checkout

How do I remove an item from my cart?

To remove a product:

  1. Open your shopping cart.

  2. Find the item you would like to delete.

  3. Click the “Remove” option.

  4. Your cart will automatically update.

How can I change the quantity of an item?

To update product quantities:

  1. Open the shopping cart page.

  2. Locate the quantity section beside the product.

  3. Enter your preferred quantity.

  4. The order total will automatically update.

Which browsers are recommended for using this website?

For the best shopping experience, we recommend using updated versions of:

  • Google Chrome

  • Safari

  • Firefox

  • Microsoft Edge

What payment methods do you accept?

RUVQELORA™ supports secure online payment methods, including major credit cards and other available payment options provided during checkout.

Available payment methods may vary depending on your location and checkout environment.

How do I pay with PayPal?

If PayPal is available during checkout:

  1. Add your items to the cart.

  2. Select PayPal as your payment method.

  3. You will be redirected to PayPal’s secure payment page.

  4. Complete payment using your PayPal account.

After successful payment, you will be returned to the order confirmation process.

How do I apply a discount code?

To use a promotional code:

  1. Add your desired products to the cart.

  2. Continue to checkout.

  3. Enter your discount code in the designated discount field.

  4. Click “Apply” and confirm that the discount has been successfully applied.

What is your return and exchange policy?

For detailed information regarding returns, refunds, and eligible items, please review our Return & Refund Policy.

If you need assistance, please contact our customer support team:

Email: service@ruvqelo.com

How can I return an item?

To request a return, please contact our support team with:

  • Order number

  • Product details

  • Reason for return

  • Supporting information if needed

Our team will provide further instructions after reviewing your request.

Email: service@ruvqelo.com

What is your cancellation policy?

If you need to cancel an order, please contact us as soon as possible after purchase.

Cancellation requests are reviewed based on the current processing status of the order.

Please send your request to:

service@ruvqelo.com

Is ordering online secure?

Yes. RUVQELORA™ takes customer security seriously.

Our website uses secure technologies designed to protect personal and payment information during online transactions.

All payment information is processed through secure payment systems to help ensure a safe shopping experience.

Is it safe to use my credit card?

Yes.

Payments made through our website are handled through secure payment processing systems. Your payment information is encrypted and protected during transmission.

Is my personal information kept private?

Yes.

We respect your privacy and handle customer information responsibly.

Personal information provided during shopping, payment, or customer support interactions is used only for necessary business purposes, such as:

  • Processing orders

  • Providing customer support

  • Improving our services

We do not sell or share personal information with unauthorized third parties.

For more details, please review our Privacy Policy.

Customer Support Information

Brand Name: RUVQELORA™

Legal Company Name:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.

Customer Support Email:
service@ruvqelo.com

Customer Service Phone:
+86 18664553417

Business Address:
Room 223, 1st Floor, No. 752, Sanwei Road, Shangcheng District, Hangzhou City, Zhejiang Province, China

RUVQELORA™ is owned and operated by Hangzhou Qihang Zhixing Technology Service Co., Ltd.