Terms & Conditions

Last Updated: October 7, 2026

Welcome to RUVQELORA™.

These Terms & Conditions describe the rules and conditions that apply to purchases made through ruvqelo.com, including your use of our online store, checkout process, products, customer support services, and related website features.

The website ruvqelo.com is owned and operated by Hangzhou Qihang Zhixing Technology Service Co., Ltd. under the RUVQELORA™ brand.

Throughout these Terms, “RUVQELORA™,” “we,” “us,” and “our” refer to Hangzhou Qihang Zhixing Technology Service Co., Ltd., unless otherwise stated.

By accessing our website or placing an order, you confirm that you have reviewed and accepted these Terms & Conditions together with our other published policies.

If you do not agree with these Terms, please do not use our website or complete a purchase.

1. Business Information

RUVQELORA™ operates under the following business details:

Brand / Trademark: RUVQELORA™
Owner: Hu You
Primary Domain: ruvqelo.com

Legal Company Name:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.

Business Address:
Room 223, 1st Floor, No. 752, Sanwei Road, Shangcheng District, Hangzhou City, Zhejiang Province, China

Customer Support Email:
service@ruvqelo.com

Customer Service Phone:
+86 18664553417

Hangzhou Qihang Zhixing Technology Service Co., Ltd. owns and operates ruvqelo.com under the RUVQELORA™ brand and is responsible for website operations, customer communication, and purchases made through the store.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

You have the legal ability to enter into a purchase agreement
The information provided during checkout is accurate and complete
You are authorized to use the selected payment method
Your purchase complies with applicable laws in your location

If additional authorization is required by local laws, you are responsible for obtaining such permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing information are accurate.

Product details may include:

Product names
Images
Materials
Dimensions
Colors
Features
Available options

Due to factors such as screen displays, lighting, manufacturing processes, or material characteristics, minor differences may occur.

Such variations do not necessarily indicate that a product is defective or incorrectly described.

4. Product Availability

All products are offered subject to availability.

We may update, modify, limit, or discontinue products when necessary.

If an item becomes unavailable after an order is placed, we may contact you and provide an appropriate solution, including cancellation or refund of the affected item when applicable.

5. Pricing and Currency

Product prices, promotions, and discounts may change from time to time.

The applicable price is the amount displayed during checkout before payment confirmation.

Orders may include:

Product prices
Shipping charges
Applicable discounts
Taxes or other charges where required

Unless another currency is shown during checkout, transactions are generally processed in United States Dollars (USD).

Your payment provider may apply currency conversion fees or international transaction charges according to its own policies.

6. Orders and Confirmation

Submitting an order represents your request to purchase selected products.

Before completing checkout, please review:

Product selection
Quantity
Shipping address
Billing details
Payment information
Order total

After payment is successfully processed, you will generally receive an order confirmation email.

Order confirmation does not prevent us from conducting necessary payment verification, fraud checks, inventory reviews, or fulfillment checks.

7. Order Acceptance, Changes & Cancellation

RUVQELORA™ reserves the right to decline or cancel orders when reasonably necessary, including situations involving:

Payment authorization failure
Incorrect information
Product availability issues
Suspicious transactions
Technical or pricing errors
Legal restrictions

If you need to update or cancel an order, please contact us as soon as possible:

Email: service@ruvqelo.com

Requests cannot always be guaranteed once an order has entered processing, packaging, or shipment.

8. Payment Methods and Security

Available payment options will be displayed during checkout.

Payment methods may include:

Credit cards
Debit cards
PayPal
Other available payment methods

Payments are processed through secure third-party payment providers.

RUVQELORA™ does not store complete payment card information.

Please do not send sensitive payment details, including full card numbers or security codes, through email or customer support channels.

9. Shipping and Delivery

Orders are processed according to our Shipping Policy.

Processing times, shipping methods, estimated delivery periods, tracking information, and delivery conditions are described in our Shipping Policy.

Delivery timelines may be affected by circumstances outside our control, including:

Carrier delays
Customs procedures
Weather conditions
Transportation interruptions

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible products may generally be returned within the applicable return period after delivery.

Customers should contact our support team before sending any return:

Email: service@ruvqelo.com

Refunds, exchanges, damaged products, and return procedures are subject to the conditions described in our published policies.

11. Damaged, Incorrect, or Missing Products

If your order arrives damaged, incorrect, incomplete, or materially different from what was purchased, please contact us with:

Order number
Product details
Description of the issue
Supporting images where applicable

Our team will review the request and provide an appropriate solution.

12. Intellectual Property

All content displayed on ruvqelo.com, including:

RUVQELORA™ branding
Logos
Product images
Text
Graphics
Website design elements

is owned by Hangzhou Qihang Zhixing Technology Service Co., Ltd. or used with appropriate authorization.

Unauthorized reproduction, distribution, modification, or commercial use of website content is prohibited.

13. Website Use Restrictions

You agree not to use our website to:

Violate applicable laws
Misuse website content
Interfere with website security
Upload harmful materials
Conduct fraudulent activities
Collect information without authorization

Violation of these Terms may result in restricted access to our services.

14. Privacy

Your personal information is handled according to our Privacy Policy.

The Privacy Policy explains how information may be:

Collected
Used
Protected
Shared

By using our website, you acknowledge these practices.

15. Third-Party Services

Our website may use third-party providers for services such as:

Payment processing
Shipping support
Website hosting
Analytics
Customer service tools

Third-party providers operate under their own terms and privacy policies.

16. Website Availability

We aim to maintain reliable website access.

However, temporary interruptions may occur due to:

Maintenance
Technical updates
Hosting issues
Network problems
Third-party service interruptions

We do not guarantee uninterrupted website availability at all times.

17. Disclaimer and Liability

To the extent permitted by law, our website and services are provided based on current availability.

RUVQELORA™ does not guarantee that every website function will always operate without interruption or error.

Nothing in these Terms removes consumer rights that cannot legally be excluded.

18. Force Majeure

We are not responsible for delays or failures caused by events outside reasonable control, including:

Natural disasters
Severe weather
Government actions
Transportation interruptions
Public emergencies
Communication failures

Applicable consumer rights remain unaffected.

19. Consumer Rights

These Terms do not limit rights provided by mandatory consumer protection laws.

Depending on your location, you may have rights relating to:

Product quality
Returns
Refunds
Delivery
Replacement options

Where applicable law provides stronger protection, those legal requirements will apply.

20. Updates to These Terms

We may update these Terms & Conditions from time to time.

When changes are published, the updated date at the top of this page will be revised.

Continued use of our website after updates means you accept the revised Terms.

21. Governing Law

These Terms are governed by applicable laws relating to the operation of Hangzhou Qihang Zhixing Technology Service Co., Ltd.

Mandatory consumer protection laws applicable in your region remain unaffected.

22. Contact Information

For questions regarding these Terms & Conditions, please contact us:

RUVQELORA™

Owned and Operated By:
Hangzhou Qihang Zhixing Technology Service Co., Ltd.