Website Terms & Conditions

Welcome to RUVQELORA™, operated by Duluth Holdings Inc.

These Website Terms & Conditions explain the rules that apply when you browse our website, purchase products, interact with store features, or otherwise use services made available through RUVQELORA™.

Throughout these Terms, “we,” “us,” and “our” refer to Duluth Holdings Inc. and RUVQELORA™, as applicable.

By accessing or using our website, you acknowledge that you have read and agree to these Terms, together with our Privacy Policy and other policies made available on the site.

If you do not agree with these conditions, please discontinue use of the website and Services.

1. Eligibility & Customer Accounts

By using RUVQELORA™, you confirm that you are legally permitted to enter into transactions in your place of residence.

If you allow a minor under your supervision to access our website through your device or account, you are responsible for that use where permitted by applicable law.

When creating an account, completing checkout, or communicating with us, you may be asked to provide information such as:

  • Name

  • Email address

  • Shipping information

  • Billing details

  • Payment-related information

You agree that information submitted to us will be accurate, current, and complete.

If you maintain a customer account, you are responsible for protecting your login credentials and for activity performed through that account.

Accounts and login credentials should not be sold, transferred, or shared for unauthorized commercial purposes.

2. Product Information

We make reasonable efforts to present RUVQELORA™ products as accurately as possible.

However, actual product appearance may vary slightly from what is displayed online due to factors such as:

  • Screen brightness

  • Device settings

  • Monitor color calibration

  • Lighting conditions

  • Fabric texture and production variation

For apparel and loungewear, minor differences in color, texture, finish, or measurements may occur.

Product descriptions, specifications, sizing information, availability, and other store content may be revised when necessary.

We reserve the right to discontinue products, adjust available quantities, or update product information without prior notice.

3. Orders & Purchase Acceptance

Submitting an order through our website represents an offer to purchase the selected merchandise.

An order is not considered fully accepted until payment has been successfully authorized and the order has been accepted for processing.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including situations involving:

  • Suspected fraud

  • Payment authorization problems

  • Pricing or inventory errors

  • Unusual order quantities

  • Suspected unauthorized resale activity

If an order is canceled after payment has already been collected, an appropriate refund will be issued where required.

Please review your order carefully before submitting it.

Once fulfillment begins, changes or cancellations may no longer be possible.

Unless separately authorized, products purchased through RUVQELORA™ are intended for personal use rather than unauthorized commercial resale.

4. Prices, Promotions & Payments

Prices displayed on the website may change from time to time.

The amount applicable to your purchase will generally be the price shown during checkout at the time your order is submitted.

Unless clearly stated otherwise, displayed product prices may not include:

  • Shipping charges

  • Sales or local taxes

  • Customs duties

  • Import fees

  • Other charges imposed by local authorities or third parties

Promotional codes, discounts, and limited-time offers may be subject to separate eligibility requirements and expiration conditions.

Customers are responsible for providing accurate billing and payment information.

Payment transactions may be handled by authorized third-party payment providers. RUVQELORA™ does not directly retain full credit or debit card details where payment information is processed through those providers.

5. Shipping & Delivery

Delivery estimates shown on our website or in order communications are provided for general guidance.

Actual delivery times may vary because of circumstances including:

  • Shipping carrier delays

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Transportation interruptions

  • High-volume shopping periods

  • Events outside our reasonable control

Additional shipping terms may be described in our separate Shipping & Delivery Policy.

Please ensure that all shipping information provided during checkout is complete and accurate.

6. Returns & Refunds

Eligible returns and refunds are handled according to our published Returns & Refunds Policy.

Return eligibility may depend on factors such as:

  • Time elapsed since delivery

  • Condition of the merchandise

  • Whether an item has been worn or washed

  • Presence of original tags and packaging

  • Product-specific exclusions

Customers should review the applicable return policy before sending merchandise back.

Unauthorized returns may not be accepted.

7. Ownership of Website Content

Unless otherwise indicated, materials displayed through RUVQELORA™, including:

  • Brand names

  • Logos

  • Product photographs

  • Graphics

  • Product descriptions

  • Written copy

  • Page designs

  • Visual layouts

  • Other creative materials

are owned by, licensed to, or used with permission by Duluth Holdings Inc. / RUVQELORA™ and may be protected by trademark, copyright, and other intellectual property laws.

You may access website content for ordinary personal and non-commercial use.

Without appropriate authorization, you may not reproduce, republish, distribute, modify, commercially exploit, or create unauthorized derivative uses of protected website materials.

8. Acceptable Use

You agree to use our website responsibly and lawfully.

You must not use the Services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property or privacy rights

  • Upload or transmit malicious software

  • Attempt unauthorized access to systems or accounts

  • Interfere with website functionality or security

  • Engage in phishing, fraud, or deceptive practices

  • Collect personal information unlawfully

  • Send unauthorized spam or automated communications

  • Misrepresent your identity or transaction information

We may restrict access where we reasonably believe these Terms have been violated.

9. Third-Party Services & External Links

Our website may contain links to, integrations with, or tools provided by independent third parties.

These may include services relating to:

  • Payment processing

  • Shipping

  • Analytics

  • Social media

  • Advertising

  • Customer service

  • Other website functionality

Third-party services operate under their own terms, policies, and privacy practices.

RUVQELORA™ is not responsible for independent websites or services that we do not own or control.

Your use of those services is subject to the conditions established by the applicable third party.

10. Customer Suggestions & Submissions

If you voluntarily send us suggestions, comments, product ideas, reviews, or other feedback, you confirm that you have the right to provide that material.

You also agree that your submission must not:

  • Infringe another person's intellectual property

  • Violate privacy rights

  • Contain unlawful material

  • Include harmful code

  • Be intentionally false or misleading

Where legally permitted, feedback submitted to us may be used to improve our products, customer experience, or Services.

11. Website Accuracy

We work to keep website information current and accurate, but occasional errors may occur.

These may involve:

  • Product descriptions

  • Inventory availability

  • Pricing

  • Promotional information

  • Shipping information

  • Typographical errors

We reserve the right to correct inaccurate information, update website content, or take reasonable action regarding an affected transaction.

Where an order is materially affected by an error, we may contact the customer or cancel and refund the relevant purchase where appropriate.

12. Service Availability

We may update, suspend, restrict, or discontinue portions of the website or Services when necessary.

We do not guarantee that every feature will always be:

  • Continuously available

  • Completely error-free

  • Free from technical interruptions

  • Compatible with every browser or device

Maintenance, security updates, network disruptions, or circumstances outside our control may temporarily affect access.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

Nothing in these Terms is intended to exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

Where permitted by law, we do not make additional guarantees regarding uninterrupted website access or absolute freedom from technical errors.

14. Limitation of Liability

To the maximum extent permitted by applicable law, RUVQELORA™, Duluth Holdings Inc., and their applicable service providers or affiliates will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website or Services where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot legally be excluded or restricted under applicable consumer protection law.

15. Responsibility for Misuse

Where permitted by law, you may be responsible for losses, claims, or costs resulting directly from your unlawful misuse of the Services or material violation of these Terms.

This provision does not apply where prohibited by applicable consumer law.

16. Suspension or Termination

We may suspend or restrict access to certain Services if we reasonably believe that:

  • These Terms have been materially violated

  • Fraudulent activity has occurred

  • Website security is at risk

  • Access is being used unlawfully

Termination or restriction does not eliminate obligations or rights that arose before the effective date of the action.

17. Applicable Law

These Terms will be interpreted in accordance with applicable laws and consumer protection requirements relevant to the transaction and jurisdiction involved.

Nothing in these Terms is intended to remove statutory rights that customers may have under mandatory local law.

Any dispute will be handled in accordance with applicable legal requirements and any jurisdictional rules that cannot lawfully be waived.

18. Changes to These Terms

We may revise these Website Terms & Conditions periodically to reflect changes in:

  • Our store operations

  • Website functionality

  • Business practices

  • Applicable laws

  • Policies or services

The updated Terms become effective when posted on our website unless another effective date is stated.

Your continued use of the Services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

19. Contact Information

If you have questions regarding these Website Terms & Conditions, please contact our customer support team.

RUVQELORA™
Operated by Duluth Holdings Inc.

Email:
service@ruvqelo.com