Shipping & Delivery Information

At RUVQELORA™, operated by Duluth Holdings Inc., we want the experience of receiving your order to feel just as smooth as shopping for it.

This page explains how we prepare, dispatch, and deliver orders, along with estimated shipping times, tracking details, international delivery information, and what to do if a package is delayed or damaged.

How We Fulfill Your Order

RUVQELORA™ offers thoughtfully selected loungewear and homewear designed around comfort, versatility, and everyday living.

Depending on product availability and your delivery location, orders may be shipped from one of our approved fulfillment facilities or regional distribution partners.

Using multiple fulfillment locations helps us:

  • Keep popular styles available more consistently

  • Reduce unnecessary warehouse transfers

  • Improve delivery efficiency across different regions

  • Maintain accessible pricing

  • Limit avoidable packaging and handling

As a result, items from the same order may occasionally be fulfilled through different locations.

Order Preparation

Every order goes through a preparation process before leaving the fulfillment facility.

Standard Processing

Please allow approximately 2–5 business days for:

  • Order verification

  • Product preparation

  • Basic quality checks

  • Packing and shipment processing

Peak Shopping Periods

During holidays, seasonal sales, new product launches, or high-volume promotional events, processing may take up to 6 business days.

Business days generally exclude weekends and public holidays.

Shipping Cost

A standard flat-rate shipping charge of $6.99 USD applies to qualifying orders unless another shipping offer or rate is displayed at checkout.

Any available promotion, free-shipping offer, or alternative delivery rate will be shown before you complete your purchase.

Estimated Delivery Times

Once your package has been dispatched, estimated delivery times vary by destination.

United States
Approximately 8–14 business days

Canada, United Kingdom & Australia
Approximately 10–16 business days

Other International Destinations
Approximately 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual transit time may be affected by:

  • Carrier volume

  • Severe weather

  • Public holidays

  • Remote delivery locations

  • Customs inspections

  • Local postal operations

  • Unexpected transportation disruptions

Tracking Your Shipment

After your order has been dispatched, tracking information will normally be sent to the email address used during checkout.

Please keep in mind:

  • Tracking may take 1–3 business days to show the first carrier scan

  • A temporary lack of tracking updates does not necessarily indicate a lost package

  • Some international shipments may show fewer updates while moving between countries or postal networks

If your tracking has not updated for an extended period, you may contact our customer care team for assistance.

International Orders, Duties & Taxes

International shipments may be subject to customs rules in the destination country.

Unless otherwise stated during checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.

This means customers may be responsible for:

  • Import duties

  • Customs charges

  • Local taxes

  • Brokerage or handling fees imposed by local authorities or carriers

These charges are determined by the destination country and are not included in the product price or standard shipping fee unless specifically stated otherwise.

RUVQELORA™ cannot control customs processing times or fees charged by local authorities.

Order Changes & Cancellations

We begin preparing orders soon after they are received.

If you need to request a cancellation or change your shipping information, please contact us within 12 hours of placing your order.

Email:
service@ruvqelo.com

Please include your order number and the requested change.

Once an order has entered fulfillment or has already been dispatched, we may no longer be able to modify or cancel it.

Submitting a request within the 12-hour period does not guarantee that a change can be completed if fulfillment has already started.

Damaged Deliveries

Please inspect your package after it arrives.

If your order is damaged during delivery, contact us within 72 hours of delivery and include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the outer packaging, when possible

  • A brief description of the issue

Once reviewed and confirmed, we will work with you toward an appropriate solution, which may include a replacement or another suitable resolution.

Packages Confirmed Lost in Transit

If the shipping carrier officially confirms that your package has been lost during transit, please contact our customer support team.

After reviewing the carrier information and order details, we may arrange a replacement at no additional product cost where appropriate.

Packages marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for checking that the shipping address entered at checkout is accurate and complete.

RUVQELORA™ may not be responsible for packages delayed, returned, or misdelivered because of:

  • Incorrect street information

  • Missing apartment or unit numbers

  • Incorrect postal or ZIP codes

  • Incomplete recipient information

If you notice an address error, contact us as soon as possible at service@ruvqelo.com.

Delivery Support

If you have questions about processing, tracking, delivery timing, or an issue with your shipment, our customer care team is available to assist.

RUVQELORA™
Operated by Duluth Holdings Inc.

Customer Support:
service@ruvqelo.com

We aim to make every delivery as clear, reliable, and straightforward as possible — from the moment your order is placed until it reaches your door.