Returns & Refunds

At RUVQELORA™, operated by Duluth Holdings Inc., we want every purchase to feel simple and reassuring. If something is not quite right with your order, this policy explains how returns, exchanges, and refunds are handled.

30-Day Return Period

Eligible purchases may be returned within 30 days after delivery.

To help us process your return smoothly, the merchandise should:

  • Be unworn, unused, and in its original condition

  • Include original packaging and attached tags, where applicable

  • Be accompanied by valid proof of purchase, such as your order confirmation or receipt

Products showing signs of wear, use, washing, alteration, or damage not caused during delivery may not qualify for return.

Starting a Return

Before sending anything back, please contact our customer support team:

Email:
service@ruvqelo.com

Please include your order number and a short explanation of your return request.

Once your request has been reviewed, we will provide the appropriate return instructions and, when applicable, information regarding a return shipping label.

Please do not send merchandise back without prior approval.
Unauthorized returns may not be accepted or processed.

Damaged, Defective or Incorrect Orders

We recommend checking your package shortly after delivery.

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Different from what you ordered

  • Missing from your shipment

Please contact us as soon as possible at service@ruvqelo.com.

Including clear photos of the item, packaging, and shipping label may help us review your request more quickly.

After confirming the issue, we will work with you toward an appropriate solution, which may include a replacement or refund.

Items That May Not Be Eligible

Certain products may be excluded from standard returns depending on their condition or nature.

Examples may include:

  • Customized or personalized merchandise

  • Gift cards

  • Products marked as final sale

  • Items that have been worn, washed, altered, or used

  • Merchandise returned without original packaging or required tags

If you are unsure whether your purchase qualifies, please contact us before returning it.

Exchanges

For faster service, exchanges are generally handled as a separate return and repurchase.

Simply:

  1. Request a return for the original item

  2. Follow the approved return instructions

  3. Place a new order for the preferred size, style, or replacement item

This helps avoid delays caused by inventory changes while your original return is in transit.

European Union Orders

Customers receiving qualifying orders within the European Union may have additional cancellation or withdrawal rights under applicable consumer protection laws.

Where applicable, customers may request cancellation or return within 14 days without providing a specific reason.

Returned merchandise should generally remain unused and in its original condition, with appropriate packaging and proof of purchase.

These statutory rights may apply separately from our standard 30-day return policy.

Refund Processing

After your return arrives, our team will review the merchandise and notify you once the return has been evaluated.

If approved:

  • Your refund will normally be issued to the original payment method

  • Processing may take up to 10 business days

  • Your bank, card issuer, or payment provider may require additional time before the funds appear in your account

If more than 15 business days have passed after receiving confirmation that your refund was approved, please contact:

service@ruvqelo.com

Return Shipping Information

All returns must be authorized before shipment.

Once your return request has been approved, RUVQELORA™ will provide the correct return instructions and destination information applicable to your order.

Please do not ship products to a company or mailing address found elsewhere unless our customer support team has specifically instructed you to do so.

Need Help?

If you have questions about eligibility, refunds, damaged merchandise, or the return process, our customer care team is available to assist.

RUVQELORA™
Operated by Duluth Holdings Inc.

Customer Support:
service@ruvqelo.com

We aim to keep the return process clear, practical, and straightforward so you can shop with greater confidence.